Support Team Member for Cultural Management (m/f/d)

Ever bought a ticket for the Museumsinsel Berlin, the Belvedere in Vienna, or the Fondation Beyeler in Basel? That was us - with go~mus, our platform for 500+ museums and cultural institutions across Europe.

We're a dedicated team of 25 building SaaS solutions for visitor management. Part of the Tourism Software Group. Remote-friendly, office in Berlin.

We're looking for support team members (working student, part-time, or full-time) with language skills in Dutch, French, English, and German to strengthen our support team.

Your tasks

• Support our international customers via ticket system and phone (or video chat) with their questions, issues, and visions for the future
• Reproduce error patterns, search for bugs, and document complex findings in an understandable way
• Help create and maintain product documentation
• Support customers at special events, such as openings on weekends
• Train customers in using the software

What we're looking for

• Language skills in Dutch, French, English, and German
• Strong communication skills, ideally with experience in customer and/or IT service
• Logical thinking comes naturally to you - bonus points if you enjoy logic puzzles
• You can structure your thoughts and document your work precisely
• Experience with go~mus OR experience in the cultural sector, especially museums

About us

• A team of 25 - remote-friendly, office in Berlin
• Coffee snobs with good taste (Rocket Appartamento)
• German and English spoken internally, Dutch and French with customers
• Everyone supports each other
• Open communication and mutual trust
• Part of the Tourism Software Group

What we offer

• Comprehensive insights into IT services and project management in a professional yet friendly and humorous environment
• Flexible working hours and home office
• Team events like our Nerd Ranch, hiking trips, barbecues, and more
• A damn good coffee machine (Rocket Appartamento)

Sounds good?

Send us an email with your CV to jobs@giantmonkey.de and tell us a bit about yourself — what makes you special? What are you into? And what's your favorite primate?

We're looking forward to meeting you!